SANTONS FOUQUE, since 4 generations, are pleased to offer you one of the largest collection of santons and nursery accessories on this site. Some exceptional models (compositions, large figurines that can not be shipped, or made individually) are also presented to you, but must be the subject of a particular request. The models being made in a completely artisanal way, the photos presented on this site are not contractual. The size of the collection is indicative and not contractual, it defines a proportion of the subjects in the same collection. Do not hesitate to contact us at [email protected]
You can order our articles via the Internet via our www.santons-fouque.com website, or by mail. In the latter case we recommend that you download and print the order form available in the "Download" section. The validation of your order is valid for acceptance of our conditions of sale.
All our prices are inclusive of VAT excluding workshop fees. Delivery charges (postage + packing) are your responsibility. The price of the santons gross is out of accessories, the price of decorated santons includes accessories. The rough figurines can only be ordered by mail or email.
Your order is processed upon receipt, subject to confirmation of payment (see paragraph "payment"); After receiving the payment, you will receive an email message at each stage of the processing of your order (registration, preparation, shipping). Upon receipt of the message informing you of the shipment, do not forget to monitor the delivery, because in case of absence the package must be collected at your local station within 15 days. After this time, it will be returned and the costs of re-shipment will be your responsibility again. We can not be held responsible for non-delivery due to absence or lack of information from the post office. If you have not received the package within 72 hours after our message informing you of the dispatch, it is better to inquire at your local post or to consult the site coliposte with the tracking number of the shipment that we send you. communicate on request. Any possible return of santons can be made only with prior agreement between the purchaser and the head of the servcie orders Santons Fouque.
All our shipments are sent by Colissimo. In case of absence during the delivery, it is your responsibility to pick up your parcel at your local post office, which will keep it for 15 days before returning it to us, if you did not show up to pick it up within this period. In this case, the cost of re-shipment to your address will be at your expense and you must pay it before re-shipment. No cash on delivery is possible.
Your order is usually delivered within a maximum of 7 days for delivery in mainland France, and 15 days in other cases.
It is your responsibility to check the condition of your parcel on delivery. presence of the deliveryman. If the parcel is damaged, we advise you to refuse the parcel indicating the mention "parcel refused because damaged" on the delivery note of the Post. If the parcel has obvious signs of opening and one or more items are missing, you must also refuse and mention it on the postal bill, keep a duplicate and make a finding of spoliation with the Post, in order to to initiate a claim procedure. Without these documents, we will not be able to proceed with the exchange. We can not be held responsible for any failure to deliver outside the EEC, insofar as some countries have a postal service that we do not control or that the customs services sometimes open parcels and do not re-pack with the same care by Maison Fouque with each packaging.
We are committed to honoring orders received within the limits of available stocks.
Our site is updated in real time based on our inventory; However, in the event of exceptional unavailability of one or more ordered products, we will contact you and propose to replace the model with another one of your choice, or to postpone the shipment within the proposed deadline if the stock shortage does not exist. is only momentary. If none of these proposals satisfies you, we can then refund the amount of the unavailable item.
Le paiement des achats s'effectue par chèque, carte bancaire ou Paypal, selon votre choix. Le paiement est validé à réception du chèque en cas de paiement par chèque, et à réception des informations bancaires en cas de règlement par carte bancaire ou Paypal nécessitant des vérifications complémentaires.
Le traitement de votre commande interviendra dès réception du chèque ou dès validation du paiement par carte bancaire ou Paypal auprès de notre banque.
Notre système de boutique en ligne n'a fait l'objet d'aucune fraude. La saisie des informations relatives à votre carte bancaire n'est possible que sur le serveur sécurisé de notre banque, les informations sont encryptées et ne sont pas stockées en clair sur Internet.
Pour toute information complémentaire, contactez-nous à SANTONS FOUQUE
65, Cours Gambetta 13100 Aix-en-Provence - France
Tél. : +33 (0)4 42 26 33 38